FINANCIAL SERVICES GUIDE (FSG)

Effective Date: 12 June 2026

About This Financial Services Guide

This Financial Services Guide (FSG) explains the services provided by The Online Tax, how we work with clients, and how we may connect clients with other professional service providers where appropriate.

Please read this guide before using our services.

Who We Are

The Online Tax is an Australian online tax preparation and support service designed to help individuals complete and lodge their income tax returns efficiently, accurately, and affordably.

Our goal is to simplify the tax return process while helping clients identify opportunities that may improve their overall financial position.

Website: https://theonlinetax.com.au

Email: [email protected]

Our Services

The Online Tax primarily provides assistance with:

Individual Tax Returns

Salary and wage earners
Multiple income sources
Investment income
Rental property income
Capital gains tax events
Work-related deductions
Sole trader tax returns

Tax Preparation Services

Collection and review of tax information
Preparation of income tax returns
Electronic lodgement assistance
Tax-related enquiries
Assistance with tax documentation

Financial Health Check

As part of our service, clients may choose to complete a Financial Health Check.

The purpose of this questionnaire is to help identify areas where additional assistance may be beneficial, including:

Tax planning
Accounting support
Business services
Cash flow management
Asset finance
Personal lending
Home lending
Property-related services

The Financial Health Check is designed to help us better understand your circumstances and identify services that may be relevant to your needs.

Important Information

The Online Tax focuses on tax preparation and related support services.

Information provided through our website, questionnaires, calculators, articles, emails, SMS messages, and communications is general information only and does not take into account your personal objectives, financial situation, or needs.

You should consider obtaining professional advice before making financial, taxation, lending, or business decisions.

Referrals to Other Professionals

From time to time, clients may request assistance outside the scope of tax preparation.

Where appropriate, we may introduce clients to qualified professionals who may assist with services such as:

Accounting
Bookkeeping
Business advisory
Asset finance
Vehicle finance
Home loans
Personal loans
Commercial finance
Property services

You are under no obligation to engage any third-party provider that may be introduced to you.

Any advice, recommendations, products, or services provided by those third parties are their responsibility.

Fees

Our fees for tax preparation services will be disclosed before work commences.

Additional services provided by third-party professionals are subject to their own pricing, terms, conditions, and engagement processes.

Information We Collect

To provide our services, we may collect information including:

Name
Contact details
Employment details
Income information
Taxation information
Business information
Financial Health Check responses

We collect this information to:

Prepare tax returns
Respond to enquiries
Provide requested services
Improve client experience
Identify additional services that may be relevant to your circumstances
Comply with legal and regulatory obligations

Privacy

We are committed to protecting your privacy and handling personal information responsibly.

Information collected through our website, forms, and questionnaires is managed in accordance with our Privacy Policy.

We do not sell personal information to third parties.

Where a referral is requested or authorised by you, we may share relevant information with the nominated service provider for the purpose of assisting you.

Electronic Communications

By using our website, submitting information through our forms, or engaging our services, you consent to receiving communications relating to:

Tax return preparation
Requests for additional information
Service updates
Appointment reminders
Financial Health Check outcomes
Services that may be relevant to your circumstances

You may opt out of marketing communications at any time.

Complaints

We are committed to providing quality service and resolving concerns promptly and fairly.

If you have a complaint regarding our services, please contact us using the details below.

Email: [email protected]

Please include:

Your full name
Contact details
Description of the issue
Any supporting information

We will acknowledge your complaint and endeavour to respond within a reasonable timeframe.

Limitation of Liability

To the maximum extent permitted by law, The Online Tax accepts no liability for any loss or damage arising from reliance on information provided through our website, questionnaires, communications, or referral services.

Any decisions made based on information obtained from our website or services remain the responsibility of the individual.

Professional advice should be sought where appropriate.

Contact Us

The Online Tax

Website: https://theonlinetax.com.au

Email: [email protected]